FAQ

What does All City Lock and Safe actually do?

All City Lock and Safe does far more than unlock cars and cut keys. In these days of increased security concerns locksmiths have become "Security Professionals" providing a variety of services including but not limited to: Advise business and home owners on security solutions. Sell, install and service mechanical and electronic Security systems. Design, sell, cut and service standard, high security and tubular key systems. Provide professional "Emergency" openings for cars, homes and businesses.


What are your charges for a security survey of my business? Can I apply that amount to your services and products?

In most cases there is no charge for a preliminary survey. If your job is especially large or you require written specifications sheets, etc., there may be an hourly charge for preparing an audit. Generally speaking, any such charges would be refunded if we are awarded the job.


I was told that if I am using a particular brand of locking hardware, cylinders and keys on my doors that I have no choice but to stay with that particular company and their products. A change would mean all new hardware! Is that true?

Nothing could be more untrue. There are many alternate interchangeable-core cylinders which will fit your locks. Many of them offer far more protection from unauthorized key duplication.


Can you change my safe combination to a number I can remember?

Sometimes. There are certain guidelines safe technicians use when choosing safe combinations, required for proper operation of the lock. Ascending or descending numbers sequences generally do not make good combinations, nor do birthdays. However, there probably is a number you have memorized which can become your combination, ask our technician for advice.


We just moved into our first home and we're not sure who the previous owners gave keys to. Do we need to replace the locks or can they be fixed so the old key will not work in them?

Yes, we can re-key your locks and issue new keys in most cases. Typically, locks are designed to be disassembled for repair or re-keying.


Should I bother with high security locks and other security enhancements for my home?

Why not? If you are installing locks, the better quality ones are not much more expensive, and are physically more secure (e.g., have hardened inserts to protect against drilling.). Regardless, you should have a deadbolt, and check your window security. An excellent project is to do a security survey of your own premises. Look at the entire problem - consider lighting and visibility, as well as the locks, doors and windows. Ask your insurance agent, you may be eligible for a premium reduction if you make a few changes in your home such as a) adding deadbolt locks, and b) installing smoke detectors and fire extinguishers.

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